Frequently Asked Questions

Stereo WAV files of your final mixes, one file per track, at the highest resolution you have; AIFF is accepted too. As standard each file can be up to 500 MB, and the upload page shows the limit in force. You upload through the Upload For Mastering page once you have an account.

We aim to return a standard order within seven days of your files arriving. If you need it sooner, tick Rush Order at checkout and we aim for 48 hours. Rush Order is a fixed add-on price, shown beside the option, and is added to your package price rather than multiplying it.

You are emailed download links when your masters are ready. Those links last 30 days, and your masters also stay available on your account page for as long as you keep your account.

No. Sign in and open the order on your account page: your masters are there to download for as long as your account exists. If you would rather have fresh email links, write to us through the Contact page and we will send the delivery email again.

Yes. Vinyl-optimised versions are an option at checkout, and if you need another platform or format, say so in the order notes and we will take care of it.

You choose a package by how many tracks you are sending: a price for each count from one to six tracks, then one price for 7 to 10 and one for 11 to 14. Add-ons carry their own prices and are added to the package. Every price is shown on the Upload For Mastering page, and the total updates as you choose, before you pay anything.

Rush Order moves your order to the front of the queue and we aim to return it within 48 hours; it is a fixed price added to your package. Vinyl Version is a second master prepared for cutting to vinyl, alongside your digital master. Attended Session lets you join the mastering session remotely and hear the decisions as they are made.

Send a stereo WAV at the resolution your mix was made at; 24-bit is recommended, and there is no need to convert the sample rate. This is advice rather than a rule: the site checks the file type and size, not the sample rate or bit depth.

Yes. Your order is created and your files are uploaded before any payment is taken, and they stay attached to it. Open the order from your account page whenever you are ready and the payment form is there. Nothing is mastered until the order is paid.

Write to us through the Contact page, quoting your order number and what you would like changed. There is no separate revision button on the site; a message is all it takes to ask.

Through the Contact page. Your message reaches us straight away and you get an email confirming it arrived. Please quote your order number if you are writing about an order.

Not from the site itself yet. Write to us through the Contact page from the email address on the account and we will remove it for you.