We master

Once the order is paid it joins the queue. We aim to return a standard order within seven days of your files arriving, and a rush order within 48 hours.

Your order page shows where things are. An order moves through four stages:

Unpaid

Placed and priced, with the payment form waiting.

Paid

Payment confirmed; your order is in the queue.

Processing

The engineer is working on your tracks.

Completed

Your masters are attached and have been emailed to you.

The page updates itself while it is open, so there is no need to refresh. If the connection drops it picks the updates back up by itself, and if it cannot, the page says so: refresh it then and you are up to date.